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The Credit Reporting Experts

Make an extra $50k and reduce your clients delinquencies by 30% in the next 90 days

All at no cost to the community “Delinquent accounts are down 68% and we have recovered $288,000!” ~ R. Phillips, CEO, GNO

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Mr. Wonderful - Kevin O’Leary of ABC’s Shark Tank on the importance of Sperlonga’s Credit Reporting

Craig Huntington, President of Alliance Association Bank talks about credit reporting with Sperlonga

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Over 200 Management Company Partners Representing Millions of Doors 

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Software Partners 

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Testimonials  

What were you doing before Sperlonga?

"Before engaging with Sperlonga, going through our AR reports each month to get accounts paid current was a very manual process. It was a big time suck for our community managers."

What are you seeing now after engaging with Sperlonga?

"After we started working with Sperlonga, it automated that whole AR process, and took a lot of that time consumption out of our managers monthly routines. The results were amazing. Over the first eight months, we've been able to recover $265,000!"

Adam Clark, Operations Manager, Excel Association Management

What were you doing before Sperlonga?

"We were following the same kind of archaic ritual for collections that everybody was. We would send demand letters, we would follow up with the lien, and get a judgment."

What are you seeing now after engaging with Sperlonga?

"It really has streamlined our efforts, and our attorneys efforts. After 3 years, delinquent accounts are down 68% and we have recovered $288,000 for the associations. I would highly recommend using Sperlonga's credit reporting."

Robert Phillips, President, GNO Property Management

What were you doing before Sperlonga?

"We were probably doing the same thing everybody was doing, we send out statements every month to everyone who has a balance, and then most of our clients have a collection policy which has some kind of increased enforcement. After X many days they get a nasty gram from the board saying you need to pay up or you're going to go to collections and they get 90 or 120 days."

What are you seeing now after engaging with Sperlonga?

"We just recently signed another one of our associations up to be a Sperlonga client. We haven't even started reporting for them yet and they sent out a notice to their neighborhood that said that they were going to report delinquencies to the credit bureaus. That week the board president called in and said, "boy, that works so well. So many people came in and paid their assessment, we're so happy." It's been very effective for us and for our clients. Since we started associations have recovered $317,000 and delinquencies are down 44%."

Michael Crew, President, Homeowner Management Services

What were you doing before Sperlonga?

"The typical thing that most management companies do, sending out the typical demand letters and that doesn't work. Getting an attorney involved, sending out those demand letters and then following the regular process of filing liens and lawsuits. Before we signed up with for Sperlonga there was no proactive tool that we use to try and reduce the collections."

What are you seeing now after engaging with Sperlonga?

"90% of our communities signed up and I run the reports we have consistently reduced their delinquencies by 30%! That's without us taking any other action. I would recommend it to everyone else except my competitors, this is a tremendous service. It reduces the workload on all your association managers. When you reduce 30% of your workload just on demand letters every month, it frees you up to actually go out there and manage an association."

Sheldon Wheeler, President, DANA Properties

What were you doing before Sperlonga?

"Keeping on top of the attorneys was about all we could do. We’d send out our late notices and then we’d send them over to the lawyer and try to do more than hope for the best."

What are you seeing now after engaging with Sperlonga?

"Of the associations we had on Sperlonga, in the first year, they collected 30% more of their delinquencies each month than our other associations not using credit reporting."

Chris Majerle, President, Majerle Management Inc.

Case Studies: Benefits and Results  

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Features 

Why Sperlonga?

  • Risk free financial guarantee
  • Fully integrated with major software platforms
  • Completely automated data processing
  • Automated credit reporting
  • Sperlonga's dedicated support manages all consumer inquiries

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Sperlonga - Assessment Credit Reporting Overview

Delinquency Reduction Now as Easy as 1-2-3  

Real Results  

In the past 2.5 years of credit reporting, Sperlonga has helped our property management clients recover millions in past due payments for their managed HOAs, reduce overall delinquencies from 32% to 10% and improve the credit scores of tens of thousands of on-time paying homeowners.

Client Performance

Reporting HOA accounts to credit bureaus through Sperlonga has helped this Atlanta area management company recover nearly $600,000 in past due payments for the communities under their management.66% of the debts paid off were previously 180+ days past due.

Client Performance

Historically the largest category of debt that we see impacted by credit reporting is the 180+ days category. Repeatedly we hear from our clients that homeowners who had been neglecting their assessment payments for months are quick to get up to date when they see the delinquency on their credit report.

Client Performance

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Pricing 

Per Unit Pricing

One low monthly fee based on the number of accounts reported.

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Pricing Bg

Pricing

Sperlonga offers two pricing options. Contact us to discuss which option works best for you.

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Per DQ Pricing

Our most popular option, this structure is free to all on time accounts and delinquent accounts are charged a fee.

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FAQ'S 

Sperlonga’s credit reporting solution is automated. We are integrated with most major management software providers to provide connectivity to our API (application program interface). The management company’s software communicates with our assessment payment reporting application by using our API to provide account and payment information, which is then formatted and transmitted to the credit bureaus. This connection only allows Sperlonga to retrieve data. Sperlonga never alters data in a management company's software platform.
Please visit our Partners page to learn more about our current and upcoming integrations.
No, we do not need that information from you, the Data Furnisher, in order to produce credit reports files. Our API will not have access to that kind of information in a management company’s software system. The credit bureaus already have the owner information and accounts are connected via the property address and title information.
Sperlonga is currently approved to report to Equifax, Transunion, and Dun & Bradstreet with efforts to begin reporting data to other credit agencies in development.
The board of directors for the association determines when the assessment is due. Based on the data submitted by the management company, the Sperlonga technology does calculations to determine if the account has a "reportable" past due amount and by how many days the balance is past due for each reporting month. The Credit Reporting Agencies report delinquencies in 30 day "buckets". So if an assessment is 30 days overdue, it will report in the 30-59 day "bucket". If it is 60 days past due, it will report in the 60-89 day "bucket" and so on. The following is a list of common Credit Reporting Agency codes:
  • 11 – Current Account
  • 13 – Paid or closed account/zero balance.
  • 71 – Account 30 – 59 days past the due date.
  • 78 – Account 60 – 89 days past the due date.
  • 80 – Account 90 – 119 days past the due date.
  • 82 – Account 120 – 149 days past the due date.
  • 83 – Account 150 – 179 days past the due date.
  • 84 – Account 180 days or more past the due date.
  • 93 – Account seriously past due and/or assigned to internal or external collections.
  • DA – Deletes entire account.
Assessments, special assessments, late fees and late interest are reportable transactions which can make up a "reportable" balance to the Credit Reporting Agencies. Fines, services, etc are not included in the reportable balance.
Our service is being used by many associations who currently don’t have delinquencies and wish to stay in this position. The service rewards homeowners who pay on time by increasing their credit scores. By raising the priority of the assessment to the level of a mortgage payment, our service disincentives late payments. This is a proactive solution to protect property values and maintain the financial health of the association.
No, there is no minimum number of doors required. We report on any association whether they have 5 or 5,000 homes.
Yes, it is legal and is provided by the Fair Credit Reporting Act (FCRA), which allows for this type of information to be reported.
Depending on the management company's software and our current backlog of association applications, we can begin reporting as soon as the data integration process is completed. On average, it takes two months from the time a partnership agreement is signed and to the time the first report is ready.
The management company is provided with a monthly summary of the accounts that were reported along with the account status that was reported.
This is dependent on the software provider method used for data extraction. In all current cases, extraction uses secure file transport mechanisms such as HTTPS (for web-based extraction such as SOAP or JSON) or SFTP (for file-based extraction). Transmission to the credit bureaus is always performed using SFTP.
The retention policy for consumer data is 4 years.
Both transmission methods for file extraction (HTTPS and SFTP) are inherently encrypted using SSL and SSH. If the software provider supports another level of encryption, SDA will work to support that method. The transmission to the credit bureau uses PGP encryption.
All file extractions, generated Metro2 report files, and supporting account documentation (such as for disputes) are stored encrypted at-rest. The operating data is stored on a Microsoft Azure cloud platform which offers (among others) SOC1-3 compliance levels (more details please visit Microsoft's website at https://www.microsoft.com/en-us/trustcenter/Compliance. Operator access is strictly limited through IP address based-access rules. Further, all logins require username/password and the use of two-factor authentication. Account login failure lockouts and operator inactivity lockouts are also implemented.
If a Data Furnisher identifies a needed correction, Sperlonga will submit an update to the credit bureaus and correct any error. This will generally be reflected on a credit report within 24 hours.
The average Sperlonga dispute resolution is completed in 3 business days. We only need one person from the management company, or a single point of contact from the HOA, to verify account information. Sperlonga takes care of at least 95% of the customer communication and effort required to resolve a dispute. Under FCRA regulations, disputes/investigations must be completed within 30 calendar days.
Contact us to schedule a call or personal visit with a regional representative to provide more information and answer any questions.

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The Team 

Dawn

Matt Martin

Matt is a serial entrepreneur, starting, buying, integrating, and selling various businesses in several different industries. Matt saw t..

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Dawn

Matt Martin

Background – Matt is a serial entrepreneur, starting, buying, integrating, and selling various businesses in several different industries. Matt saw the need for industries not utilizing credit reporting to be offered this powerful solution and formed Sperlonga Data & Analytics.

Job Description – Matt is responsible for making sure the team has all the tools and resources required to be successful.

One thing about Matt you may not know – Matt named Sperlonga after a town between Rome and Naples in Italy where he often vacationed as a child.

Dawn

Grant Jackson

Grant Jackson is the Senior Vice President for Sperlonga Data and an integral part in all facets of the business, with his primary focus ..

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Dawn

Grant Jackson

Background – Prior to joining Sperlonga Data, Grant was the Managing Director for HOA Capital Advisors where he maintained responsibility for the design, development and execution of the firm’s sales and marketing initiatives to deploy $250 million in institutional capital to purchase and service homeowner association debt. Grant has 18 years of experience working with community associations and property management companies through strategic financial advisory roles, residential real estate development and construction. Grant has a results-oriented and client-focused approach with a proven ability to develop and solidify long-term client relationships.
Grant holds a Bachelor of Science in Management from George Mason University, a Class A Building Technical License, and is a certified CAM-ICB instructor. In his free time, he enjoys tennis, golf, and world travel.

Job Description – Grant is the Executive Vice President for Sperlonga Data and an integral part in all facets of the business, with his primary focus being the oversight of all new business development and client relationship management nationwide.

Dawn

Dawn Irion

Dawn is a published researcher who worked with big data to map population dynamics and health conditions to DNA markers. She is also a ce..

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Dawn

Dawn Irion

Background – Dawn is a published researcher who worked with big data to map population dynamics and health conditions to DNA markers. She is also a certified IT specialist in project management, operations, networks, SQL databases, website development, and technical support.

Job Description – Dawn’s job is to onboard new clients, integrate new software partners, and provide operations & development support.

One thing about Dawn you may not know – Dawn operates a hobby farm with chickens, ducks, Tennessee fainting goats, and many cats & dogs.

Dawn

Elda Gonzalez

Before joining Sperlonga Data & Analytics, Elda was the Consumer Relations Manager at TransUnion credit reporting agency, for their West ..

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Dawn

Elda Gonzalez

Background – Before joining Sperlonga Data & Analytics, Elda was the Consumer Relations Manager at TransUnion credit reporting agency, for their West Coast office. Throughout 17 years career at TransUnion, she managed several Special Handling Investigations teams, including a Spanish team.

Job Description – Elda currently manages the Consumer Relations department and oversees the day to day handling of disputes and calls.

One thing about Elda you may not know – Elda received a B.A Degree in Spanish Language from the University of California at Fullerton.

Dawn

Rebecca Bright

Rebecca’s background is in credit reporting even before joining Sperlonga. Her role right now fits well with her expertise.

..

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Dawn

Rebecca Bright

Background – Rebecca’s background is in credit reporting even before joining Sperlonga. Her role right now fits well with her expertise.

Job Description – Rebecca’s main focus is to process and submit live production reports to the various credit bureaus for our data furnishers, help with software and data furnisher integrations, and coordinate monthly reporting.

Dawn

Bernadette Yusay

Bernadette has 10 years of experience in selling and dealing with high end residential clients as well as working for a preeminent develo..

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Dawn

Bernadette Yusay

Background – Bernadette has 10 years of experience working with high end residential clients and preeminent developers.

Job Description – Bernadette is the focal point for client support. She manages client communication and coordinates with different departments within Sperlonga.

One thing about Bernadette you may not know – Bernadette has always been a dog lover.

Dawn

Nimfa Reyes

Experienced IT leader and a startup founder with demonstrated success in implementing cost-effective automation strategies to maximize pr..

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Dawn

Nimfa Reyes

Background – Experienced IT leader and a startup founder with demonstrated success in implementing cost-effective automation strategies to maximize productivity and efficiency in the workforce with reduced operational cost. An IT Program/Project Manager with excellent skills in managing multiple teams and concurrent web-based projects. An IT Program/Project Manager with demonstrated success in implementing web-based projects in multi-site organizations in different industry sectors such as Mining, Energy, Food, and Construction.

Job Description – Nimfa leads the software development team.

Dawn

Jed Avillano

Jed has extensive experience in managing different projects and making them run more efficiently. He has worked in various organizations,..

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Dawn

Jed Avillano

Background – Jed has extensive experience in project management and process efficiency. He has worked in various organizations leading teams of hundreds of professionals and likes to focus his efforts on People, Process and Business improvements.

Job Description – Jed’s focus is to make sure that the operations are running smoothly at Sperlonga and keep improving all processes to better meet client needs.

One thing about Jed you may not know – Jed is probably the only person you know who would eat anything in this world except PIZZA!

Dawn

Rhena Esplanada

Rhena has been working in the accounting field for more than 7 years and has handled almost all accounting functions including budgeting,..

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Dawn

Rhena Esplanada

Background – Rhena has been working in the accounting field for more than 7 years and has handled almost all accounting functions including budgeting, financial reporting, construction accounting and investment accounting.

Job Description – Rhena oversees all A/R and A/P matters at Sperlonga.

One thing about Rhena you may not know – Outside of work, Rhena loves to travel, mainly to enjoy local food and culture.

Dawn

Jeson Godilo

Jeson’s background is in software development and specializes in using Microsoft technologies such as ASP.Net, C#, .Net Core and Sql Se..

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Dawn

Jeson Godilo

Background – Jeson’s background is in software development and specializes in using Microsoft technologies such as ASP.Net, C#, .Net Core and Sql Server database.

Job Description – Jeson provides software development support for Sperlonga.

Dawn

David Maurer

Dave has over 16 years of experience in New Home Sales and Master Planned Community Sales and Marketing. Having worked with some of the l..

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Dawn

David Maurer

Background – Dave has over 16 years of experience in New Home Sales and Master Planned Community Sales and Marketing. Having worked with some of the largest master planned developments in North and South Carolina, Maryland, Virginia and internationally in Costa Rica, he understands homeowners needs and wants to do his best to ensure they are positivity able to engage with their HOA/COA’s.

Job Description – Dave oversees business development for the North East division.

One thing about David you may not know – Dave has the passion for cooking, surfing and anything in the outdoors.

Dawn

Edmund LaFrance

Edmund spent the last 10 years working as a regional manager for one of the largest HOA management companies in the southeast. One of his..

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Dawn

Edmund LaFrance

Background – Edmund spent the last 10 years working as a regional manager for one of the largest HOA management companies in the southeast. One of his many jobs was in client retention.

Job Description – Edmund oversees business development for the South East division.

One thing about Edmund you may not know – Edmund is the biggest tennis fan at Sperlonga.


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