How does reporting rent to the credit bureaus work?
A Comprehensive Guide for
Management Companies and Landlords
What is Credit Bureau Reporting?
Credit reporting is the collection and distribution of credit information by bureaus such as
TransUnion, Equifax and Experian that have gained permission to access consumers’ credit
reports. Credit bureaus provide this information to creditors like banks, collection agencies,
mortgage lenders, and insurance companies, who use it in making financial decisions involving
consumers’ creditworthiness and solvency.
Can landlords or management companies reportYes, similar to how it is for credit card or mortgage payments and debts, The
rent payment and non-payment to the credit bureaus?
Fair Credit Reporting Act (FCRA) allows for the reporting of rent payments
and nonpayments to the credit bureaus. Read More about this
Which credit bureaus report on rent?The three credit bureaus that accept Rental Payment Credit Reporting are Equifax,
Experian and TransUnion. Currently, only Equifax and TransUnion accept on-time,
late or skipped payments. This mechanism provides an effective balance of positive
reinforcement and negative payment habit correction. Find a credit reporting
agency that reports to these for a more effective payment incentive/collection
What information can be submitted to the credit bureaus?On-time, skipped, or late payments can be reported to the credit
bureaus. If a tenant pays rent on time, this will be reported to the credit
bureaus. In return, they will get a boost in their credit score. If an owner
is late or has defaulted, the management company or the landlord can
report this to the credit bureaus too and will affect their credit score.
How will the management company and/ or the landlord benefit from credit reporting?
The impact to the credit score, gives an extra motivation for tenants to pay rent on time and
avoid from becoming delinquent. In turn, the management company and/or the landlord can
Maintain a predictable Net Operating Income (NOI)On average, Sperlonga’s clients have reduced delinquent accounts by as much as 50%
and even recover aged deliverables.
Tenants won’t miss the opportunity to boost their credit score or risk ruining their score
over something as important as paying rent on time
Recover Aged Receivables
If a tenant is not paying on time or in full, it will reflect in their credit history, which can motivate
them to pay or encourage another landlord or property manager to deny an application from your
tenant. You can enjoy this benefit if your rent reporting service submits both negative and positive
payment data to the bureaus.
Earn Ancillary revenueSperlonga has flexible revenue share models so you can see a boost in your
cash flow while passing this incredible benefit to the residents.
Reduce Vacancy RatesIn a TransUnion research, two-thirds would choose a property with rent reporting
over one without. Also, more than half of respondents stated they would like to
have their rent reported.
Incentivizing on-time paying tenants establishes mutual trust, thereby adding
more reasons why they should stay in your property. You could offer this service
as an additional amenity in marketing your property.
Attract Credit-Conscious Tenants
When you add report rent payment as an amenity, you will attract a pool of quality
potential tenants who are willing to pay on time and in full. On the other hand, you
could deter those who are not consistent with payments.
What are the benefits for the tenants if their
rent is reported?
According to Experian, people with high credit score often carry a
diverse portfolio of credit accounts (e.g., car loan, credit card, student
loan, mortgage) which can be an indication of how well you manage a
wide range of credit products.
If a landlord or management company reports rent to the credit
bureaus, this adds a new tradeline in their tenant’s credit report,
thereby increasing the probability of getting a higher credit score.
Just like in credit cards, if one pays rent on time, that gets reported –
same goes if one pays late.
What are the benefits of a high credit score?
Consumers put importance to expenses that could affect their score because a
high score could:
- Get them lower interest rates on credit card purchases, car payments, home loans etc.
vs those with lower scores
- Higher chances of getting approved for credit purchases or obtain credit cards
- Lower rates for insurances
- Determine suitability for a job that requires certain level of security
Read more about the Why a High Credit Score Matters?
Can the tenants see their credit score?Yes, every consumer can request for a free copy of their credit
report from each of the three major credit reporting agencies ,
Equifax, TransUnion and Experian. One may request for a free
copy once a year at AnnualCreditReport.com
or call toll-free 1-877-322-8228 .
Can I just report negative or delinquent tenants?In compliance with the Fair Credit Reporting Act (FCRA), everyone in the
property must to be reported whether they pay rent on time or not.
Do I have to report all properties in my portfolio?No, reporting opt-in is based on the property. All residents within each property must be
reported to comply with the “fairness” portion of the FCRA. However, not all properties are
required to be reported just because they happen to be managed by a single company or
owned by a single landlord.
How are accounts on payment plans reported?Our program recognizes payment plans you have in place. Any account
designated to be on a payment plan (including accounts under some form of
accommodation due to COVID or other similar hardship) are reported as “ontime, paying as agreed”. They are reported with the balance owed, but $0 of
that balance is considered past due. This positive reporting encourages the
account holder to comply with the payment plan and build their credit while
What if account information is reported incorrectly?If a Data Furnisher like you identifies a needed correction, Sperlonga will
submit an update to the credit bureaus and correct any error. This will
generally be reflected on a credit report within 24 hours.
Sperlonga’s consumer relations department handles all disputes as inclusive to
the service. Sperlonga’s service agreement indemnifies and holds harmless the
management company and the landlord for any FCRA concerns. Under FCRA
regulations, disputes/investigations must be completed within 30 calendar days
The average time for dispute resolution at Sperlonga is 3 business days. We only need one person
from the management company or data furnisher to verify account information.
How do we get started with credit reporting?
Our credit-reporting experts have streamlined this into a 3-step process.
The landlord or Property Management company reaches out
- Engage with Sperlonga
to Sperlonga. Our credit-reporting experts will explain the
benefits of credit reporting, pricing plan and high level
overview of our reporting process.
2. Sperlonga facilitatesOur credit reporting experts will guide you through the credit
accreditation, setup, and support
bureaus’ accreditation process. Our system is integrated with
most major software platforms and our system’s flexibility allows
us to integrate with other platforms easily and quickly. If you’re
not using a software, that is okay too!
We will also provide education materials you may use to roll out
the program to your tenants.
3. Sperlonga reports to the creditWe will take care of the reporting to the credit bureaus each
bureau each month.
month and support resident discrepancy correction, if any.
You will get periodic performance reports of the program’s
impact to your collection efforts.
Work with the experts. Collect rent on time.
- [email protected]